Email Automations for Inbound Triage

A shared inbox received everything: client requests, supplier queries, spam, and urgent issues — all mixed together. Staff spent the first hour of every day sorting, and urgent messages still slipped through.

We built an email triage automation that classifies every inbound message, flags urgency, routes it to the right owner, and drafts a suggested reply for common request types.

Sorting time went to zero and urgent emails surface immediately. The team answers faster and nothing gets buried.