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Email Automations for Inbound Triage

Professional ServicesAutomationsMake.comOpenAIGmail
100%of inbound triaged
hrs/wkof manual sorting removed
Inbound email triageEvery message arriving in the shared inbox is classified and prioritised, routed to an owner, and given a drafted reply for the common request types.Shared inboxGmailClassify and prioritiseOpenAI100% triagedRoute to ownerMake.comDraft a replyOpenAITeam replieshours/week returned
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The Challenge

A shared inbox received everything: client requests, supplier queries, spam, and urgent issues — all mixed together. Staff spent the first hour of every day sorting, and urgent messages still slipped through.

The Solution

We built an email triage automation that classifies every inbound message, flags urgency, routes it to the right owner, and drafts a suggested reply for common request types.

The Impact

Sorting time went to zero and urgent emails surface immediately. The team answers faster and nothing gets buried.

If something here looks like your business, one 30-minute call is the next step.

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